Help
For answers to the most frequently asked questions, please click on a category
above. In addition, our Customer Service Representatives are available 8:00am
to 5:00pm CST, Monday through Friday at 1-931-292-6222.
How to Place an Order with AvKARE
Orders may be place via telephone, fax, email or EDI.
Top FAQs
Is contract pricing available?
Yes, AvKARE offers volume discount pricing. Please complete the Create
an Account form to set up an AvKARE account, or contact our Sales Representatives
at
1-931-292-6222 or you can reach the correct department by going through
the contact us tab at top of page.
Are there any minimum order requirements?
Yes. AvKARE has minimum orders for some Medical/Surgical items but there
is no minimum charge for Pharmaceuticals.
What products does AvKARE carry?
Visit our Products page to learn about the product categories that we carry,
or Search our Catalog to find a specific product.
What if I can't find a product I'm looking for?
Please feel free to contact our Customer Service Department at 1-931-292-6222,
or contact us. If an item is not
found during your search, an email form is automatically displayed and
you will have the opportunity to contact our Customer Service Department
to assist you in completing your search.
Which manufacturers does AvKARE carry?
View our Manufacturers page for a complete list.
Payment & Terms
What are the standard terms?
Standard terms are net 30 days from invoice
date or credit card. All orders require a purchase order number. All pharmaceutical
customers must provide a DEA license or HIN.
What are the payment options?
Visa, MasterCard, Government purchasing card,
EFT, Cash, or Cashier Check
What are the invoicing options?
AvKARE can provide invoicing
through mail, email, EDI or Wide Area Work Flow.
Shipping & Returns
What are your shipping options?
AvKARE can provide premium shipping services
including Next Business Day, Second Business Day and Third Business Day.
Charges for shipping services other than Ground will be added to the invoice.
What are the cut-off times for same-day shipping?
AvKARE offers same-day
shipping. Orders placed before 2:00 pm CST will be shipped the same day.
What is the back order policy?
Our fill rates are among the
highest in the industry. However, we occasionally experience out-of-sticks
on some merchandise. It is our policy to pay freight on back orders (excluding
enteral products, cleaning solutions, gloves, milk, DME products and bulk
incontinence items).
Returned Goods Policy
Authorization:
Prior authorization to return merchandise is required by AvKARE Inc. (AvKARE)
for all returns. AvKARE Inc. must have a Return Goods Authorization (RGA)
signed by an authorized customer’s representative on file before
a return can be processed. For questions please contact Customer Support.
Security & Privacy
What is AvKARE’s privacy policy?
AvKARE is strongly committed to safeguarding
your online privacy and has taken steps to protect the information you share
with us. We ensure the integrity of all ordering and profile transactions
between you and AvKARE with the most secure encryption technologies. Furthermore,
we have managerial procedures in place to help maintain the accuracy and
completeness of your information. We will make a sincere effort to respond
to your requests to correct information inaccuracies in a timely manner.
In accordance with standard practices, we highly recommend that you keep
your username and password strictly confidential.
